Pure as-a-Service Product Guide

This Pure as-a-Service Product Guide (“Product Guide”) describes the Pure as-a-Service Subscription purchased by the End User from Pure or Partner, as identified in the applicable Quote.

1.   Block Subscriptions. Pure shall deploy Service Infrastructure as applicable to provide Pure as-a-Service for block Workloads only (each a “Block Subscription”) as described below.

1.1   Ultra Block. Designed for mission-critical, I/O intensive, very low latency workloads. Service Infrastructure deployed is designed to deliver 2,000 IOPS/TiB under the following workload characteristics: 70/30 read/write; DRR = 4:1; block size = 16k; concurrency = 60%; and without any replication configurations enabled.

1.2   Premium Block. Designed for mission critical, low latency workloads. Service Infrastructure deployed is designed to deliver 1,000 IOPS/TiB under the following workload characteristics: 70/30 read/write; DRR = 4:1; block size = 16k; concurrency = 60%; and without any replication configurations enabled.

1.3   Performance Block (includes Pure as-a-Service delivered via Public Cloud). Designed for mission-critical, low latency workloads.

2.   Unified Fast File and Object Subscriptions (UFFO). Pure shall deploy Service Infrastructure as applicable to provide Pure as-a-Service for file and object Workloads only (each, a “UFFO Subscription”) as described below.

2.1   Ultra UFFO. Designed to deliver ultra file and object Workload performance read and write. Service Infrastructure deployed is designed to deliver 96MB/TiB read and 35MB/TiB write performance under the following workload characteristics: 100% read or 100% write, DRR = 1.5:1, block size = 512KiB and with NFSv3.

2.2   Premium UFFO. Designed to deliver high performance file and object Workload read and write. Service infrastructure deployed is designed to deliver 43MB/TiB read and 15MB/TiB write performance under the following workload characteristics: 100% read or 100% write, DRR = 1.5:1, block size = 512KiB and with NFSv3.

3.   Included With All Subscriptions. All Pure as-a-Service Subscriptions include the services and commitments described below.

3.1   RACI. All Subscriptions are delivered pursuant to the Pure as-a-Service RACI, unless otherwise set forth in the Quote.

3.2   Pure as-a-Service Included Services. All Subscriptions include the services described in the Pure as-a-Service Included Services Description.

3.3   Zero Planned Downtime Commitment. All Subscriptions are delivered with zero Planned Downtime and therefore End User may be entitled to a Downtime Credit equal to 100% of the monthly charges on any System that experiences Planned Downtime.

3.4   99.99% Uptime Commitment. Pure uses commercially reasonable efforts to provide the Subscription with an Uptime Commitment of 99.99% availability.

3.5   Uptime Commitment. The Uptime Commitment is calculated on a monthly basis, based on 24 hours in a day, 7 days in a week as follows:

Uptime Percentage = (Total Minutes in a Month) - (Downtime Minutes) / (Total Minutes in a Month)

3.6   Failure to Satisfy Uptime Commitment. End User may be entitled to a Downtime Credit if Pure fails to satisfy the Uptime Commitment based on the table below:

Monthly Uptime

Downtime Per Month
(Minutes)

Downtime Credit

<99.99%

4.4

10%

<99.95%

21.9

25%

<99.9%

43.8

100%

3.7   Application of Downtime Credits. Downtime Credits can only be applied: (a) to  invoices issued subsequent to when the Downtime Credit was earned, and (b) to the affected System. Downtime Credits shall not: (i) be applied to anything other than as described in this Guide or the Agreement; (ii) combined with any other incentive or discount offered by Pure; and (iii) be issued case or a cas rebate in lieu of a credit, even if the Subscription is not being renewed. Pure or Partner consolidates all consumption and downtime data applicable to the final quarter of the Subscription, and issues a final invoice that applies all Downtime Credits earned through the expiration or termination of the applicable Service Term.

3.8   Limitation on Downtime Credits. Each Downtime Credit is earned only to the extent a System experiences a Severity-1 Issue (as defined in Pure’s Customer Support Guide) and the root cause for the Severity-1 issue is Pure System at Fault. Downtime Credits are not earned due to (a) any performance issues due to batch, maintenance, or data migration work; (b) issues arising out of any equipment, software, or any other technology neither owned nor supplied by Pure; or (c) issues arising outside of Pure’s reasonable control. Notwithstanding anything to the contrary in this Product Guide, the Terms of Use, or the Agreement, under no circumstances shall the aggregate Downtime Credits Pure issues exceed 10% of the amounts invoiced by Pure in the most recent 12-month period for the applicable Subscription.

3.9   Process and Documentation for Downtime Credits. End User is responsible for initiating any claim for a Downtime Credit, and providing any documentation reasonably requested by Pure in order to be eligible to earn a Downtime Credit.

4.   Dark Sites and Non-Returnable Faulty Drives.

4.1   Dark Sites. End User may be subject to Government or corporate security policies (collectively, the “Dark Site Security Policies”) such that connectivity to Pure1® is not possible. End User may purchase the PAAS-DARK-SITEMETERING SKU, such that in lieu of being connected to Pure1®, End User personnel shall provide telemetry logs (the “Logs”) on a monthly basis identifying the following information regarding End User’s daily usage: (a) average collected totals for daily amount consumed; (b) effective data reduction ratio for each day, (c) system utilization information to assess if there is need for more capacity and (d) any other information reasonably requested by Pure. If End User fails to provide the Logs, then Pure may exercise any of the following options: (i) demand payment equivalent to 100% utilization of Pure as-a-Service (e.g., 100% utilization of the Service Infrastructure) by End User for any and all periods that Pure1® is not enabled in excess of four days during any 30-day period; or (ii) suspension or termination of Pure as-a-Service, provided that Pure shall notify End User prior to any such suspension or termination.

4.2   Non-Returnable Faulty Drives. End User may be unable to return faulty SSDs. Therefore, End User may purchase the PAAS-FAULTY-DRV-RETN SKU, permitting the End User to retain any faulty SSDs that Pure replaces. End User acknowledges and agrees that if End User fails to remove any information or data stored on any returned Service Infrastructure: (a) Pure is not liable to End User; and (b) Pure has the right to destroy that information or data.

5.   General Terms. This Product Guide supplements the Pure End User Agreement (or other written agreement covering the same subject matter executed by Pure) for the applicable Subscription purchased by End User. Capitalized terms not specifically defined in these Terms have the same meaning as in the End User Agreement. Pure reserves the right to update this Guide from time to time, as noted by the “Last Updated” date below.