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IDC Investment Guide: Retail Digital Transformation

Retail Digital Transformation Survey and Guide

Analyst Report

(19 pages, 930 KB)

The events of 2020 caused the largest ever impact to retail IT digital transformation. Organisations had to deliver years of planned updates in months. And many are still struggling to make changes. At the same time, forward-looking retailers are examining new technologies to better deploy omnichannel marketing and sales strategies. 

Where does the retail industry stand? IDC surveyed retail IT organisations to find out. Get the results in the “Retail Digital Transformation (DX) Infrastructure 2021 Investment Guide.” 

The presentation by IDC Research Manager Robert Eastman provides an industry view of new technology investment plans.

What You’ll Learn 

The report examines how Covid-19 affected IT spending plans among retailers. More than 50% plan to increase spending across seven technology categories while decreasing spending in others. The report focuses on key retail technologies including:

  • Edge computing and infrastructure
  • Internet of Things (IoT)
  • Artificial intelligence and machine learning
  • Augmented and virtual reality
  • Computer-vision enabled stores
  • Omnichannel security
  • Microservices and containers
  • Robotics

Download the report to learn how your peers are looking at these critical technology areas and where they plan to target budget.


"IDC Retail Insights predicts that by 2025, digital shelves, real-time inventory visibility, robotic fulfillment, and automated checkout will accelerate Investment in connected store edge platforms by two years and 10x over current forecast levels.”
— Robert Eastman, Research Manager, IDC

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