Pure Storage Support Associate Certification

Associate

Pure Storage Support Associate

Exam ID: PCSA_001
Certification Offered: Pure Storage Certified Support Associate

The Pure Storage Support Associate Exam establishes the foundation for a Support Engineer to provide first-call customer support of Pure Storage products and services. This exam helps to validate the knowledge, skills, and abilities required of successful Pure Storage Support Engineers at the Associate level.

Successful candidates are support professionals within an ASO/ASP and have at least 3-6 months of experience working with the Pure Storage support team. Successful candidates have knowledge of customer environments and general knowledge of Pure Storage products, support terminology, and support processes.

Exam topics:

  • Discovery
  • Planning
  • Designing
  • Support
  • Monitoring

Additional Resources

 

Analysis

 

 

General health checks

 

 

Knowledge Base

 

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Post-install checks

 

Knowledge Base

 

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Procedures

 

 

Interpret data in Pure1®

 

 

Knowledge Base

 

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Pure1® Manage - Support Cases

 

 

Knowledge Base

 

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ASP Toolkit

 

 

Knowledge Base

 

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Communications

 

 

Performance Troubleshooting

 

 

Knowledge Base

 

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How To Troubleshoot Async Replication Network Connectivity with purenetwork Commands

 

 

Knowledge Base

 

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ActiveCluster - Troubleshooting Guide

 

 

Knowledge Base

 

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Introduction to Space

 

 

Knowledge Base

 

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Introduction to Latency

 

 

Knowledge Base

 

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