Evergreen Storage Subscription Data Sheet

Get a subscription to innovation and IT agility.

Enhance and Expand

Continue to refine and grow your storage for 10 or more years. Get credit for terabytes you already own when expanding and consolidating storage.

Gain IT Agility

Transform storage from a problem to a solution, and upgrade whenever your organization needs to.

Improve Your Numbers

Achieve 30% to 60% lower total cost of ownership and get twice the data reduction with less risk.

Experience Customer Satisfaction

See why the rating for Evergreen customer satisfaction is five times the industry average.

Pure Storage® Evergreen Storage™ is your subscription to innovation. With Evergreen Storage, you will experience a STaaS-like approach to storage that lives on premises with OPEX agility. The Evergreen Storage subscription model delivers real IT agility, enabling you to scale seamlessly and non-disruptively, without penalty and storage rebuys.

Industry-leading Customer Service and Total Cost of Ownership Savings

An Evergreen Storage subscription enables storage that is deployed once and non-disruptively upgraded when you need it, for a decade or more without the need to rebuy the terabytes of storage or controllers you already own. Forget downtime, performance impact, or data migrations: We’ve engineered compatibility for future technologies directly into the product itself.

Streamlined Customer Experience

Evergreen Storage evolves with your changing requirements and is backed by a customer satisfaction rating that’s five times the industry average. Evergreen enables you to:

Benefit from Pure’s unique and software-defined architecture, engineered to be modular, stateless, scalable, field-serviceable, and field-upgradable.
Upgrade components independently—and even mix and match them—all online and non-disruptively, allowing you to regularly take advantage of industry innovation in CPU and flash technology.
Upgrade controllers to increase performance or maximum capacity.
Add or upgrade capacity for more scale and density to manage data growth and unexpected demands on your IT infrastructure.

Maximize Your Savings

A subscription to Evergreen Storage protects your storage investments with included upgrades, up to full-value trade-in credits, and an architecture that is almost effortless to manage and expand. Most customers will realize total cost of ownership (TCO) savings of more than 30% compared to traditional storage just by avoiding one typical forklift upgrade.

Figure 1. TCO savings with Pure Evergreen Storage and FlashArray™ compared to legacy solutions

A Storage Purchase That Feels Like Storage-as-a-service

Evergreen Storage delivers an always-improving, as-a-service-like experience for CAPEX-purchase customers with always improving data services and infrastructure, and a world-class customer experience.

Always-improving Data Services

With Evergreen Storage from Pure, you never need to worry about systems becoming out of date. You get:

An all-inclusive software subscription, with enterprise-grade data services: Get all-inclusive enterprise-level capabilities across all of our products, for organizations and workloads of all sizes, at the time of purchase.
New features and capabilities added continually: Get access to software features we introduce in the future with no added costs. Your subscription even includes Portworx Essentials, delivering persistent storage for your Kubernetes applications.
AI-based intelligent management: With Pure1® you can experience self-operating storage with full-stack, AI-powered data storage management and monitoring.

Always-improving Infrastructure

Never worry about keeping your infrastructure up to date. Evergreen Storage gives you:

Included controller upgrades at regular intervals (Free Every Three): Keep your array performance, scale, and features modern and non-disruptive, without needing to repurchase. With each three-year Evergreen Gold renewal, you get upgraded controllers.
On-demand, unlimited controller upgrades with full-value trade-in (Upgrade Flex)^1: Upgrade your array performance at any time as you expand. Purchase a qualifying capacity pack and get trade-in credit for your old controllers toward upgraded controllers.
Capacity consolidation and flash media upgrades¹ : Consolidate data from older flash into new, expanded, denser capacity, either in an external shelf or a FlashArray™ or FlashBlade® chassis. Return old capacity and receive credit for terabytes you already own.
Evergreen forever component replacement: You’re protected from any failures and component end-of-life issues. With your current Evergreen subscription, we'll replace failed components (even proactively before failure) with like or better ones.

World-class Customer Experience

With a customer satisfaction rating that’s five times the industry average, Evergreen gives you features like:

Love Your Storage Guarantee™: With the industry’s broadest storage purchase guarantee, if you aren’t happy, return the array within 30 days for a full refund, no questions asked.²
Right Size Guarantee™³: Get 12 months guaranteed effective capacity, risk-free and in writing. Get twice the total efficiency vs. the competition (10:1 on average). Extend your guarantee with any expansion purchase, up to the life of the array.
Premium-level proactive and predictive support: Pure delivers a support experience that other vendors charge a premium for. Get peace of mind with predictive analytics and services, support-managed upgrades, mobile and SaaS-based monitoring, on-site break/fix, first-call access to L2 support, included educational resources, and more.
Flat and fair subscription renewals: We keep subscription renewal rates flat: Pure won’t raise the base rate, so you have consistent, predictable costs for the life of your array. ⁴

Evergreen Storage Features Overview

Evergreen Gold delivers a subscription to our ever-improving capabilities across hardware, software, white-glove support, and component replacement.

Category	Feature	Evergeen Gold
Software	All-inclusive array software
	Future array software features
Hardware Components	Evergreen architecture (stateless, software-driven, modular)
	Right Size and 30-day guarantees
	Upgrade Flex¹	Anytime full trade-in credit
	Capacity consolidation¹	Anytime full trade-in credit with 4x capacity
	Free Every Three	Included controller upgrade on renewal
	Evergreen forever component replacement
White-glove Support	Predictive analytics and services
	Instant L2 support access
	Sev 1 response SLA
	Support-managed upgrades
	On-site break/fix SLAs
	Mobile/SaaS-based monitoring
Subscription Renewals	Flat and fair subscription renewals

¹Requires purchase of qualifying capacity.
²Subject to the Love Your Storage Guarantee section in the Evergreen Storage Program Description.
³Right Size Guarantee available on FlashArray//X and FlashArray//C.
⁴Subject to the Flat and Fair section in the Evergreen Storage Program Description.

PS1115-05 12/2021