Temkin Group Insight Report - Tech Vendor NPS Benchmark, 2015

Net Promoter Scores and Loyalty for 62 Tech Vendors Based on 800 IT Decision Makers

Willingness to recommend a vendor is the ultimate indicator of customer satisfaction (or happiness). Net Promoter Score (NPS) is a metric that many companies use for gauging customer experience by asking customers:

How likely are you to recommend <Company> to friends and colleagues?

Wouldn’t you like to know your vendor’s score before you buy?

Download the Temkin Group Insight Report and find out!