Flash Array Storage Improves Service Levels


Customer:

IP Telecom of Portugal provides cloud services to business customers, some of whom voiced concerns with lagging performance delays in some application response times. By installing a FlashArray from Pure Storage®, both application performance and customer satisfaction have increased, and IP Telecom can now offer high-performance services at no additional cost.

Challenges:

  • Lagging storage performance negatively impacted some applications among some cloud services customers.
  • Firmware upgrades always required performance downgrades and exposed IP Telecom to possible SLA penalties.

Use Case:

  • Virtual Datacenter Infrastructure (VDC) – VMware® vCloud® Director and vSphere®

Business Transformation:

  • IP Telecom can now offer the performance benefits of all-flash storage to its cloud-services customers without having to raise prices, creating a significant competitive advantage, while also reducing operational costs, improving business agility and increasing user satisfaction.

IT Transformation:

  • Resolved customer complaints about sub-par performance.
  • High data-reduction rates reduce data-center operating costs.
  • Increased number of customers receiving the performance benefits of all-flash.
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“We can offer higher performance to our customers without raising our prices, and that gives us a competitive advantage.”
Filipe Frasquilho, Chief Technology Officer

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