To our customers and partners:

The global impact of COVID-19 on people and businesses is rightfully causing many to discuss and re-evaluate how we interact with one another. Pure has taken a comprehensive approach to deal with the current crisis and I would like to take a moment to share with you how we are protecting our customers, partners, and employees. 

We closely monitor updates from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and other global health organizations to help protect our stakeholders worldwide. Our offices around the world remain open. Our employees are restricted from travel to and from certain countries, and we have broadened our flexible work from home policies to help reduce the possibility of transmission in our global offices. Pure employees are taking all possible measures to safeguard themselves, and by extension, you.

We have a comprehensive Business Continuity and emergency readiness plan. Our global incident response team is monitoring the situation and remains in constant contact with our global team, including sales and our global supply chain partners. For example, we have daily calls to ensure we are aware of any potential delays or disruptions that could impact our customers. Further, we have positioned additional replacement parts in countries impacted heavily by COVID-19, in anticipation of delays with transportation and customs.

In addition, to ensure Pure can operate as usual should many of our employees need to work at home for an extended time, we have successfully performed global Business Continuity tests in the last several weeks to revalidate that our policies, procedures, and systems are working. Our customer support organization has successfully tested work from home shifts with no loss of effectiveness. We are prepared to serve our customers at full capability, regardless of where the work is taking place. Should global conditions worsen, we are confident we can quickly respond to changing market dynamics, minimizing impacts to our business and disruptions to our customers and partners.

We sympathize with everyone who has been affected by this virus and are immensely thankful for those working to combat it. We encourage everyone to follow local guidelines to protect themselves and their communities.

In closing, thank you for your trust in Pure. We are fully prepared to navigate through these circumstances with your confidence in us at the forefront of our thoughts and actions.

More information can be found in our FAQ and you can direct further inquiries to: cov_response@purestorage.com.

Best,

Charles Giancarlo, Chairman and CEO, Pure