Mattersight Accelerates analytics


Challenges

  • Millions of Human Interactions across multiple channels to be analyzed
  • 100's of TBs of data on a centralized Fibre Channel array
  • SQL-based analytics engine causing QoS problems for other applications
  • Unable to scale their business without a solution

Results

  • 9-to-1 data reduction
  • Improved analytics time from >1 day to 2.5 hours
  • Offloaded 70% of I/O load from legacy Tier 2 storage

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