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Joe Pinto Joins Pure Storage as its First Chief Customer Experience Officer

Former Cisco Executive Will Lead Global Support and Professional Services Under New Organisation


MOUNTAIN VIEW, Calif. – January 30, 2019 — Pure Storage (NYSE: PSTG), the all-flash storage platform that helps innovators build a better world with data, today announced the appointment of Joseph “Joe” Pinto as Chief Customer Experience Officer. Pinto will report to Chairman and CEO Charlie Giancarlo and spearhead Pure Storage’s Global Support and Professional Services functions under the newly formed Customer Experience organisation.

Pinto joins Pure Storage from a 28-year career at Cisco where he led Technical Services and its transformation into an award-winning organisation. His team also created Cisco’s first Technical Support website -- the first of its kind in the industry, in addition to launching education and customer assurance programs, and certification programs.

“Customer success is deeply woven into Pure’s culture - going back to our founding nearly ten years ago,” said Charles Giancarlo, Chairman and CEO, Pure Storage. “Joe’s focus on strong customer advocacy, innovative support, and service strategies makes him a great fit for Pure.”

“I’m excited to join the incredible team at Pure Storage and look forward to instilling the voice of our customers throughout the company,” said Pinto. “This new group is committed to helping our customers succeed through innovation as they grow and scale.”

In October 2018, Pure announced its industry-leading, certified Net Promoter Score (NPS) has increased to 86.6. This is the fourth year in a row Pure’s NPS has increased, which demonstrates dedication to exceptional customer experience and delivery of data-driven solutions built for successful outcomes.


About Pure Storage
Pure Storage (NYSE: PSTG) helps innovators build a better world with data. Pure's data solutions enable SaaS companies, cloud service providers, and enterprise and public sector customers to deliver real-time, secure data to power their mission-critical production, DevOps, and modern analytics environments in a multi-cloud environment.  One of the fastest growing enterprise IT companies in history, Pure Storage enables customers to quickly adopt next-generation technologies, including artificial intelligence and machine learning, to help maximise the value of their data for competitive advantage. And with a certified NPS customer satisfaction score in the top one percent of B2B companies, Pure's ever-expanding list of customers are among the happiest in the world.

Analyst Recognition:
Gartner Magic Quadrant for Solid-State Arrays


Press Contact:
Rena Fallstrom, Pure Storage

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