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How SaaS Infrastructure Improves Customer Experience

Every SaaS company understands that happy customers are the bottom line. Customer experience is therefore a top priority and by far one of the biggest brand differentiators. The business model of SaaS providers depends on the successful and innovative use of information technology. If there are any issues with customer experience or any gaps in performance, it all comes down to their IT infrastructure. Watch this webcast to learn:

  • SaaS industry trends & fundamental digital transformation drivers
  • Infrastructure considerations for a data-centric architecture
  • From an actual customer on how Pure Storage is helping his SaaS company deliver exceptional customer experience
Chapters Overview

1. Speaker Introductions & Agenda
01:18.43 – 01:21.43

2. Digital Transformation Drivers
02:23.33 – 02:26.33

3. Looking the World Through 4 Lenses
05:26.86 – 05:29.86

4. Digital Transformation Maturation: Current and Future IT Spend
10:18.94 – 10:21.94

5. Those Who Own The Data Will Win
10:58.19 – 11:01.19

6. Digital Leaders More Willing to Adopt Data Driven Technologies
11:20.94 – 11:23.94

7. Old Style vs. New Style
12:10.35 – 12:13.35

8. Jack Hogan: How Pure Storage is Helping Customers Leverage Their Data More Effectively
12:58.45 – 13:01.45

9. New World of Data
13:28.25 – 13:31.25

10. Empowering Innovators
14:09.30 – 14:12.30

11. Embracing a Data Centric Architecture
14:15.91 – 14:18.91

12. Intelligent Advantage
14:41.75 – 14:44.75

13. Customer Experience
14:48.93 – 14:51.93

14. Pure Storage Helps SaaS Companies Focus on Customer Experiences, SLAs & Time To Market
15:01.86 – 15:04.86

15. The Three A's
15:23.32 – 15:26.32

16. 1st A: Advance Service Levels
15:59.14 – 16:02.14

17. 2nd A: Accelerate Time to Revenue
17:35.10 – 17:38.10

18. 3rd A: Achieve Operational Advantage
19:23.22 – 19:26.22

19. SaaS Customer Story: eMoney
21:14.55 – 21:17.55

20. eMoney - Customer Experience Drivers + Reducing Op Ex
22:03.17 – 22:06.17

21. eMoney - Invisible Structure, Pervasive Intelligence & Cloud
23:58.11 – 24:01.11

22. eMoney - "Idea of Invisible Infrastructure...it means people don't know what's there b...
24:45.19 – 24:48.19

23. eMoney - Key Things Pure Has Brought To The Table
25:01.67 – 25:04.67

24. eMoney - The Pure Difference
25:38.25 – 25:41.25

25. eMoney - Transition from Old to New Style
26:12.88 – 26:15.88

26. eMoney - Leveraging Pure to Transition to New Style
26:40.00 – 26:43.00

27. eMoney - Impact of Downtime & Evergreen
27:34.32 – 27:37.32

28. eMoney - Leveraging Pure Snapshots & Automation
29:12.60 – 29:15.60

29. eMoney - Increased Release Cycles + Better Time to Value
30:41.50 – 30:44.50

30. Key Issues Customers Should Consider
31:45.60 – 31:48.60

31. eMoney - Leveraging Pure's Self-Driving & Self-Provisioning Capabilities
32:51.00 – 32:54.00

32. Strategic Technology Investments Over Next 5 Years
34:01.82 – 34:04.82

33. Conclusion
36:03.67 – 36:06.67

34. Schedule a Demo
37:34.70 – 37:37.70
2018-07-27T09:30:00.000+05:30

Jack Hogan

VP of Technology, Pure Storage

Michael Finnegan

VP of Production Operations, eMoney Advisor

Sheryl Kingstone

VP of Customer Experience & Commerce, 451 Research
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