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Modernising Citizen Services for a Digital Society

As part of a multi-year project to modernise its citizen services, this agency joined forces with Pure to transform its data storage, achieving new levels of performance and availability.


The key to delivering high-quality citizen services is continuous innovation, unhindered by IT legacy challenges linked to cost, time, and efficiency loss. This government agency achieved new levels of performance and availability while cutting its data centre costs and footprint. Powerful storage also underpins advanced data analyses powered by artificial intelligence (AI) and machine learning.


  • Government


  • North America

Use Cases

  • Accelerate Core Applications
  • Activate Real-time Analytics
  • Power Artificial Intelligence


Having built up multiple IT systems over the years, the agency found itself with a tangle of disparate legacy technologies that had become unsustainable and expensive to manage. After its website crashed for three days due to these inefficiencies, leaving citizens unable to access its services, the agency knew it was time for a change.


Business Transformation

  • Drives continuous innovation that enhances citizen services
  • Reduces overall data centre footprint and operating costs
  • Strengthens security for personal citizen data with advanced analytics

IT Transformation

  • Transforms citizen services with innovative capabilities
  • Simplifies data management and improves time to value, sustainability, and TCO
  • Modernises for improved performance, scalability, reliability, and security

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