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16-18 juni, Las Vegas
Pure//Accelerate® 2026

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Evergreen//One Included Services Description

Services

Scope covered

Installation Services1
  • Install, expand and upgrade implementation support and services.
  • Provide advice on best practices around host integration, architecture, design, migration services and site planning.

Onboarding Services
  • Define and govern standards for project initiation through project completion: staging, presentation, and sign off of key deliverables such as Project Kick-offs, Project Plans, Change Orders, planning sessions, regular status, and Risk reports.
  • Resources onboarding and coordination with end customer, as required.
  • Fulfillment tracking, installations and coordination.

Evergreen//One Customer Success
  • Named Customer Success Manager to help manage and support the service subscription needs.
  • Support is provided as per Pure’s Customer Support Guide2
  • Proactive monitoring for SLA/SLOs, health checks and code upgrade assessments
  • Non-disruptive remote software upgrades
  • Capacity management with customized capacity plans supporting proactive deployments and upgrades for service infrastructure
  • Support Escalation Management and personalized support, as required
  • Engage technical expertise (Implementation, Integration, Solution Architects, Technical Training, etc.) as required
  • Engage Service Management and CX Leadership resources as required
  • Returns, exit planning, and secure data erase support

Portworx Essentials
  • Included at no extra charge with all Evergreen//One subscriptions.
Slide

1 Initial Installation Services upon service activation only and may be performed by a Pure-authorized partner. All expansions are performed by Pure.
2 Some support services may be provided by an Authorized Support Provider, if opted-in at time of purchase.

 

Last Updated March 18, 2025

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