Skip to Content

Evergreen//One Included Services Description


Scope covered

Installation Services1

  • Install, expand, and upgrade implementation support and services.
  • Provide advice on best practices around host integration, architecture, design, migration services, and site planning.

Onboarding Services

  • Define and govern standards for project initiation through project completion: staging, presentation, and sign off of key deliverables, such as Project Kick-offs, Project Plans, Change Orders, planning sessions, regular status, and risk reports.
  • Resources onboarding and coordination with end customer, as required
  • Fulfillment tracking, installations, and coordination

Evergreen//One Customer Success

  • Named Customer Success Manager to help manage and support the service subscription needs
  • 365x24x7 Premium Support with four-hour Sev1 Service Infrastructure replacement2
  • Proactive monitoring for SLA/SLOs, health checks, and code upgrade assessments
  • Non-disruptive remote software upgrades
  • Capacity management with customized capacity plans supporting proactive deployments and upgrades for service infrastructure
  • Support Escalation Management and personalized support, as required
  • Engage technical expertise (Implementation, Integration, Solution Architects, Technical Training, etc.) as required
  • Engage Service Management and CX Leadership resources as required
  • Returns, exit planning, and secure data erase support

Portworx Essentials

  • Included at no extra charge with all Evergreen//One™ subscriptions.

1 Initial Installation Services upon service activation only and may be performed by a Pure-authorized partner. All expansions are performed by Pure.
2 Some support services may be provided by an Authorized Support Provider, if opted-in at time of purchase.


Last Updated January 24, 2024

Your Browser Is No Longer Supported!

Older browsers often represent security risks. In order to deliver the best possible experience when using our site, please update to any of these latest browsers.