Install, expand and upgrade implementation support and services.
Provide advice on best practices around host integration, architecture, design, migration services and site planning
Onboarding Services
Define and govern standards for project initiation through project completion: staging, presentation, and sign off of key deliverables such as Project Kick-offs, Project Plans, Change Orders, planning sessions, regular status, and Risk reports
Resources onboarding and coordination with end customer, as required
Fulfillment tracking, installations and coordination
Pure as-a- Service Customer Success
Named Customer Success Manager to help manage and support the service subscription needs
365x24x7 Premium Support with 4-hour Sev1 Service Infrastructure replacement
Proactive monitoring for SLA/SLOs, health checks and code upgrade assessments
Non-disruptive remote software upgrades
Capacity management with customized capacity plans supporting proactive deployments and upgrades for service infrastructure
Support Escalation Management and personalized support, as required