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Proactive, Preventative, and Predictive Technical Support

Keeping your data services running, available, and secure shouldn't be hard work. Pure Technical Services helps make it effortless. We use built-in simplicity, experience, and AI to deliver help when you need it—and even before you know you need it.

Pure Products Are Different, So Is Our Support

Our proactive, preventative, and predictive technical services are different because Pure is different. Our products are built to be easy to run, maintain, and support. Likewise, our support services are designed to be simple, reliable, and cost effective.

Services Focused on You

The Pure Technical Services team is focused on you and your data with 24/7/365 global reach. With a Net Promoter Score (NPS) in the top 1% of B2B companies and CSAT scores above 97%, Pure is focused on providing the best customer experience in the industry.

Artificial and Human Intelligence

You need high tech, but you want the human touch. Our Technical Services team brings together people, AI, and data analysis to proactively identify and address problems before they occur. Pure’s technical support team uses Pure1® AI and monitoring capabilities to maximize your data and application availability.

Premium Support Services

Industry leading proactive support is part of your Evergreen™ subscription. For an even higher level of service, we offer Business Critical Services (BCS). With BCS, you get a designated team that knows Pure technology, your data environment, and your applications to provide a premium support experience.

Don't Take Our Word for It

We work with the best across all industries.

“With Pure1, we see immediately if there’s a problem. And with proactive support from Pure Services, we are always ahead of the curve.”

Daniel Durán
CIO, Concha y Toro

“They [Pure Support Services] are fast to respond and active in assisting. They monitor the system to help avoid problems that could arise. We could not be happier.” 

 

 

Verified Survey Respondent
Administrator in Information Technology, Higher Education Company, 51-200 employees

IDC: Evaluating Storage Vendor Guarantee Programs

Guarantee programs from storage vendors can drive significant value. IDC explains the value that you can realize from the different components of storage guarantee programs, including technical support.

Get the IDC Report
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Llámenos al: +34 51 889 8963

Medios de comunicaciónpr@purestorage.com

 

Castellana 81

28046 Madrid

Oficinas Pure: 1415 y 1417 (planta 14)

info@purestorage.com

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