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Evergreen//One Roles & Responsibilities

No

Description

Pure

End User

DESIGN AND ENGINEERING

1

Engineering and certification integration standards for Pure deployments

2

Physical and logical solution design

3

Security procedures and requirements for Pure deployments

INSTALLATION*

4

Overall Site planning, including prerequisites for the physical install of the storage array(s)

5

Configuration of storage array(s)

6

Preparation of networking environment for connectivity and replication between array(s)

7

Design and configuration of environment required for monitoring of the storage array(s)

8

Provision of service infrastructure and cabling between array(s) and switches

9

Installation of Pure Storage equipment, including: racking, stacking, internal cabling, power-on, and health checks

10

End-to-end solution testing and acceptance

MANAGING STORAGE SERVICES

11

Volume, host connections, network, and rack provisioning, BAU operations

12

Software licences within the service infrastructure and software stack for basic and advanced features of OS

13

Evergreen non-disruptive service infrastructure upgrades throughout Service Term

14

Uptime guarantee for capacity upgrades, refresh and other planned outages

15

Service infrastructure support, including: notification of identified events, hardware replacement, software upgrades, and capacity utilization

16

15 minute Sev 1 response time SLA, 4 hours on-site break-fix response time SLA, case reporting and handling

17

Asset and capacity management, shipping logistics and lifecycle management, including: non-disruptive capacity upgrades, required service infrastructure refresh

18

Remote monitoring, reporting, predictive analytics, and automated support services

19

Install services to support capacity expansions/reductions and required upgrades

20

Ownership of overall change control process for all customer infrastructure including coordinating approvals

21

Equipment decommissioning and secure erase at the time of termination

22

Equipment pick up and returns, or swap, at the time of termination

REPORTING, TRAINING, AND SUPPORT

23

Monthly consumption reporting and regular service performance reviews across locations, recurring billing and supporting details to facilitate internal chargeback

24

Admin guides, operational manuals, best practice white papers, etc.
Slide

* Initial Installation Services are performed upon service activation only; some support services may be provided by an Authorized Support Provider, if opted-in at time of purchase.

 

Last Updated August 16, 2024

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Toekomstbestendige virtualisatiestrategieën

Opslagmogelijkheden voor al uw behoeften

AI-projecten op elke schaal mogelijk maken

Krachtige opslag voor datapijplijnen, training en inferentie

Bescherm tegen dataverlies

Cyberweerbaarheidsoplossingen die uw data beschermen

Kosten van cloudactiviteiten verlagen

Kostenefficiënte opslag voor Azure, AWS en private clouds

Versnel de prestaties van applicaties en databases

Opslag met lage latentie voor applicatieprestaties

Verminder het stroomverbruik in het datacenter

Efficiënte opslag van middelen om het gebruik van datacenters te verbeteren

Build My Use Case
Confirm your outcome priorities
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Primary
Reduce My Storage Costs
Lower hardware and operational spend.
Primary
Strengthen Cyber Resilience
Detect, protect against, and recover from ransomware.
Primary
Simplify Governance and Compliance
Easy-to-use policy rules, settings, and templates.
Primary
Deliver Workflow Automation
Eliminate error-prone manual tasks.
Primary
Use Less Power and Space
Smaller footprint, lower power consumption.
Primary
Boost Performance and Scale
Predictability and low latency at any size.
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Databases
Oracle, SQL Server, SAP HANA, open-source

Key benefits:

  • Instant, space-efficient snapshots

  • Near-zero-RPO protection and rapid restore

  • Consistent, low-latency performance

 

AI/ML and analytics
Training, inference, data lakes, HPC

Key benefits:

  • Predictable throughput for faster training and ingest

  • One data layer for pipelines from ingest to serve

  • Optimized GPU utilization and scale
Data protection and recovery
Backups, disaster recovery, and ransomware-safe restore

Key benefits:

  • Immutable snapshots and isolated recovery points

  • Clean, rapid restore with SafeMode™

  • Detection and policy-driven response

 

Containers and Kubernetes
Kubernetes, containers, microservices

Key benefits:

  • Reliable, persistent volumes for stateful apps

  • Fast, space-efficient clones for CI/CD

  • Multi-cloud portability and consistent ops
Cloud
AWS, Azure

Key benefits:

  • Consistent data services across clouds

  • Simple mobility for apps and datasets

  • Flexible, pay-as-you-use economics

 

Virtualization
VMs, vSphere, VCF, vSAN replacement

Key benefits:

  • Higher VM density with predictable latency

  • Non-disruptive, always-on upgrades

  • Fast ransomware recovery with SafeMode™

 

Data storage
Block, file, and object

Key benefits:

  • Consolidate workloads on one platform

  • Unified services, policy, and governance

  • Eliminate silos and redundant copies

 

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