Pure and Despegar

Despegar.com Adopts OpenStack with Pure Storage

Latin American online travel service accelerates rollout of new applications and improves the website experience for its customers.

Summary

Despegar.com means “take off” in Spanish, an appropriate word not only for an on-line travel service but also for a company that has risen from an Argentinian start-up to claim 60% market share as Latin America’s leading travel website. Customers can research their travel plans and book airline tickets, hotels, car rental, cruises, buses, temporary rental reservations using their mobile devices or personal computers.

Industry

  • Travel

GEO

  • Latin America

Use Cases

  • Database – Oracle®, MySQL, Cassandra
  • VSI – KVM OpenStack®

Website

Challenges

Despite its success, Despegar.com faces a constant battle to maintain its competitive differentiation and retain customer loyalty. To do so it must continually add new features to its website. In the last five years, the company’s software development team has grown from 100 to 600 personnel. During that growth the pressure to churn out new features overwhelmed the supporting IT infrastructure.

  • An aging IT infrastructure limited the number of new applications and upgrades that could be added.
  • Rising latencies in the storage infrastructure threatened to degrade the responsiveness of the customer-facing website.
  • Continuing business growth demanded more storage, raising capital and operating expenses.

Results

Business Transformation

Software development teams produce new applications and features in a fraction of the time it used to take, giving customers fast access to the latest features and services and strengthening Despegar’s leadership position.

IT Transformation

  • A new KVM OpenStack-based IT infrastructure has enabled updates and new application deployments from 3-5 a week to 2,000.
  • Latencies have been slashed from 50 ms to less than 1 ms.
  • Data-reduction features have streamlined data center space allocated to storage by 45%.

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