What is Predictive Support?

Predictive Support is a step beyond the proactive support. While proactive support seeks to identify storage issues and bring them to the attention of the customer, with Predictive Support, Pure Storage aims to foresee and resolve issues even before a customer realizes there is a problem. Pure1 predictive support strives to change the support experience for our customers so that they do not need to worry about the health of their storage solution and can instead focus on growing their business.

The main capability behind Pure1 predictive support is Pure1 Global Insight, a technology that analyzes system data from logs collected across all customer arrays every 30 seconds.  Pure1 Global Insight uses big data analytics to predict vulnerability to known issues and take pre-emptive action before an incident, thus minimizing downtime risk.

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