Get more value from your data with an easy-to-deploy, high-performance data experience, delivering real-time analytics on an all-flash distributed platform.
Unify your hybrid and multi-cloud ecosystems with Pure for effortless private and public cloud data and application mobility that lets you run applications anywhere.
Modernize your private cloud and build seamless multicloud mobility with flexible, effortless, cost-effective storage.
The threat and costs of a data breach can be devastating. It’s time to say good-bye to siloed legacy solutions and introduce your organization to modern data protection.
With millions spent annually to guard entry points to data, many still underestimate the strategic value of augmenting data protection. Pure FlashBlade® delivers solutions to support ransomware recovery.
Rely on a backup architecture that’s fast enough to back up and restore data when it matters most, yet big enough to consolidate your data silos—including your backup appliances.
Forget about expensive upgrade cycles, disruptive downtime, and rebuys of TBs you already own. The Evergreen Storage™ subscription model offers seamless, rapid upgrades and expansion, without disruption.
Get storage as a service (STaaS) for on-premises and public cloud. Efficiently operate a hybrid cloud by unifying your environment with one subscription and one set of storage services.
Pure Cloud Block Store™ delivers seamless data mobility, resilience, and a consistent experience—no matter where your data lives.
Government doesn’t have to be slow, especially when you can get the performance and power of the world’s most innovative flash storage solution.
Data is critical to delivering higher quality, integrated care. Implement Pure solutions to achieve efficiencies of care delivery, lower costs, and eliminate data silos and migrations.
Only Pure Storage delivers a modern data experience for MSPs that want to stand out in today’s competitive marketplace.
Deliver storage as a service for containers. Pure Service Orchestrator™ gives developers the agility of public cloud with the reliability and security of on-premises infrastructure.
Pure FlashArray//C is the first all-QLC flash storage array delivering NVMe performance, hyper-consolidation, and simplified management for capacity-oriented workloads.
From entry-level to enterprise applications, accelerate business results with your most critical data. FlashArray//X delivers a modern experience for Tier 0 and Tier 1 workloads.
Pure FlashBlade is the industry's most advanced solution delivering native scale-out file and object storage.
FlashStack™ combines compute, network, and storage to provide a modern infrastructure platform for business-critical applications, DevOps, and analytics. IDC calculates organizations can achieve ROI of 431% over five years.
Escape the limits of legacy infrastructure complexities and DIY solutions. Get the time-to-insight that data-driven innovators need from AIRI®, the industry’s first, full-stack AI-ready infrastructure.
Get storage as a service (STaaS) for on-premises and public cloud. Efficiently operate a hybrid cloud by unifying your environment with one subscription and one set of storage services.
Pure1® changes everything, giving you workload and capacity planning, analytics, tech support, and more. Experience self-driving storage with full-stack, AI-powered data-storage management and monitoring.
Purity gives you the agility you need. Pure Storage is committed to making every bit of your organization's data available—in the most insightful way possible—so you can take informed action.
Forget about expensive upgrade cycles, disruptive downtime, and rebuys of TBs you already own. The Evergreen Storage™ subscription model offers seamless, rapid upgrades and expansion, without disruption.
Pure Cloud Block Store™ delivers seamless data mobility, resilience, and a consistent experience—no matter where your data lives.
Embrace the future of cloud and data flexibility with the Modern Data Experience.
Sort by industry, business case, and product to learn how organizations across geographies are using Pure products.
Support that’s focused on you. Find solutions for potential issues before they become problems.
Speed time to benefit and accelerate your Modern Data Experience journey with help from experts from Pure.
Get full access to our complete library of e-books, analyst reports, white papers, and more.
Pure is redefining the storage experience and empowering innovators by simplifying how people consume and interact with data.
See the latest announcements, analyst reports, awards, and news coverage on Pure and the storage market.
Find financial information, corporate governance details, stock information, and investor resources.
Step forward. Be you. Pure Storage is where we build the future. It’s where we change industries. It’s where we don’t question the status quo, we erase it.
Right now, you’ll find us online—at our own events and other industry events.
Find and register for upcoming webinars and search our catalog of on-demand content to enhance your knowledge of storage, data management, and Pure technology.
Get the latest perspective and technical information from the great minds at Pure.
Learn about everything modern data storage, from flash to hybrid cloud, QLC, and beyond.
Our channel partners have the technology and solutions to drive faster, smarter, and more innovative business, helping customers achieve results that were previously unimaginable.
Pure's TAP Program enables leading vendors to build pre-tested joint solutions that span AI, analytics, cloud, modern data protection, and much more.
Pure works with innovative managed service providers to simplify and power infrastructure, hybrid and multicloud solutions, and complex IT services.
Pure Storage is the #1 Recommended Technology Vendor Earning a Satmetrix-Certified NPS of 79
The Company’s Innovative Business and Support Models Lead to Ultimate Customer Satisfaction
MOUNTAIN VIEW, Calif. — Nov. 17, 2015 — Pure Storage (NYSE:PSTG), the market’s leading independent solid-state array vendor, today announces significant momentum and ongoing customer success, culminating in an industry-leading, Satmetrix-certified Net Promoter Score (NPS) of 79. Pure Storage’s ranking reflects its mission to deliver data center storage that customers and partners love. Satmetrix reports high-tech vendors average an NPS of only 16[1]. Pure Storage’s customer satisfaction puts it among the world’s highest-regarded consumer brands, with the Apple iPhone ranking 63, for example.
“Pure Storage set out to change the way the storage industry does business. From the beginning, we put our customers and partners above all else, bringing new levels of simplicity into every interaction with them through simpler products, a simpler business model, and a simpler support experience,” said Jonathan Martin, CMO, Pure Storage. “Today is another proof point, of why that strategy is making a marked difference to the lives of Pure customers. Happiness and storage are rarely used in the same sentence; but to know we have so many customers raving to their peers about the impact of Pure Storage on their organizations makes us incredibly proud. Willingness to recommend a product is the ultimate expression of happiness."
NPS certification is the gold standard for measuring customer experience and loyalty. An NPS score reveals how likely a customer is to recommend a vendor and is a broadly adopted methodology to gauge customer satisfaction across all elements of interaction with a company. According to Satmetrix, customers highlighted Pure Storage’s ease-of-use, performance, reliability and simplicity, which together enable greater IT productivity and drive customer satisfaction, all contributed to its high NPS.
“Satmetrix provides customer experience software, data and expertise for unrivaled insight into customer sentiment across industry sectors,” said Richard Owen, CEO of Satmetrix. “With popular consumer brands like the iPhone and Samsung receiving NPS scores of 63 and 54 respectively in our consumer benchmarks, the fact that Pure Storage’s customers gave it a 79 clearly demonstrates its customer experience leadership in the B2B Technology sector. To have such a vocal fan base in B2B technology is an amazing accomplishment.”
A series of innovations this year – including new FlashArray//m hardware, the Evergreen Storage ownership model, and the Pure1 cloud-based management and support platform – deliver a solution that is remarkably simpler, denser and more efficient than competing systems. Pure Storage has also eliminated the forklift upgrade and tedious data migrations that have impaired IT efficiency for decades.
“The success of our business relies on being able to quickly access and analyze information to engage with millions of customers every day,” said Jack Hogan, Chief Technology Officer at Lifescript. “As our data demands have soared, our system performance was significantly impacting our ability to provide key business insight and critical innovation. Pure’s technology helped us rethink what was possible with our data center, providing dramatic performance improvements while lowering costs and allowing us to focus on what matters most: providing the best possible service to our customers. Pure's support team goes beyond our expectations by providing proactive support, they fix any issues that arise before we even have a chance to notice them.”
“With a NPS score of 79, Pure Storage’s innovation goes well beyond the technical,” said Eric Burgener, Research Director for Storage at IDC. “Flash storage is becoming an increasingly complex market, with fierce competition from entrenched players and newcomers alike. Exceptional customer support makes Pure a standout, allowing its customers to become one of its greatest assets.”
Tune in today at 8 a.m. PT to The Pure Report, a quarterly broadcast featuring the latest innovations from Pure Storage and how it is transforming the storage experience to help customers accelerate their businesses with flash. Coming in spring 2016 is the first annual Pure//Accelerate conference, as disruptive to the tech conference space as Pure Storage is to the datacenter, Pure//Accelerate will bring current and future technology/business leaders together to share in a dialogue about what is possible…for their businesses and for themselves.
About Pure Storage
Pure Storage (NYSE:PSTG) accelerates possible, transforming businesses in ways previously unimagined. The company’s disruptive, software-driven storage technology combined with a customer-friendly business model drives business and IT transformation for customers through dramatic increases in performance and efficiency at lower costs. Pure Storage FlashArray//m is simpler, faster and more elegant than any other technology in the datacenter. FlashArray //m is ideal for the move toward big data and for performance-intensive workloads such as cloud computing, database systems, desktop virtualization, real-time analytics and server virtualization. With Pure's industry leading NPS score of 79, Pure customers are some of the happiest in the world, and include large and mid-size organizations across a range of industries: cloud-based software and service providers, consumer web, education, energy, financial services, governments, healthcare, manufacturing, media, retail and telecommunications. With Pure Storage, companies push the boundaries of what's possible to become faster, smarter and more innovative.
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Blog from our partner Commvault: Can’t Get No Satisfaction? You can with Pure Storage and Commvault
Pure Storage, Pure1 and the "P" Logo mark are trademarks of Pure Storage, Inc. All other trademarks or names referenced in this document are the property of their respective owners.
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Press Contact
Sabrina Johnson
Pure Storage
sabrina.johnson@purestorage.com
+1 405.496.1116
[1] As measured by Satmetrix 2015 Net Promoter Score Global B2B Benchmarks
