We don't just build flash storage, we build and support a comprehensive enterprise storage system that will blow you away. We're absolutely confident of that. If you're not completely thrilled with your storage, return it for a full refund. It's the broadest guarantee in the storage industry.
We guarantee our products for all workloads, all administrators, and all budgets.
Everyone's data is a little different. You already know that we have great average data reduction numbers, and through the sales process we’ll give you a good idea of how your data will reduce on a FlashArray. If your results don’t match our promises, we’ll work with you to make it right.
The flash industry loves to talk about 4K IOPS, but the truth is your workloads won’t match anyone’s benchmarks. The FlashArray was designed to perform well under all conditions: variable IO sizes, read/write mixtures, and mixed applications. If you aren’t getting the performance you expected, we’ll work with you to make it right.
Who cares about fast if it's not reliable? Yank cables, fail controllers, pull drives, upgrade the software, we encourage you to test it all. The FlashArray was designed not only with 24x7 resiliency as job 1, it was designed to maintain performance through failure. Put it through its paces, and if everything doesn’t keep ticking we'll work with you to make it right.
A great product is only ½ the battle; a great support experience is just as important. If anything goes wrong, or if you just have a question about how things are supposed to work, pick up the phone, send us an email, or login to CloudAssist. Our support team will make sure your questions are answered or we'll work with you to make it right.
Really. Here's how the guarantee works: Try our storage risk-free for 30 days. If there's any problem, let us know – we'll work with you to fix it. If you are still not happy for any reason, return it for a full refund.
That's pretty much it. All program terms are in our standard quote and license agreement. The guarantee applies to new array purchases only, and is in effect for 30 days from the time of arrival at the customer's site. Customer must perform a good-faith installation with CloudAssist enabled. Array must be returned in like-new condition, else customer pays reconditioning costs. Remedies other than full refund are at the sole discretion of Pure Storage®.