COVID-19 Coronavirus Outbreak Response

The global impact of COVID-19 on people and businesses is rightfully causing many to discuss and re-evaluate how we interact with one another. Pure has taken a comprehensive approach to deal with the current crisis and protect our customers, partners, and employees.

We closely monitor updates from the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and other global health organizations to help protect our stakeholders worldwide. Pure remains open for business. Our employees are restricted from travel to and from certain countries and we advise that any Pure employee who can work from home does so. All employees are taking all possible measures to safeguard themselves, and by extension, you.

We have a comprehensive Business Continuity and emergency readiness plan. Our global incident response team is monitoring the situation and remains in constant contact with our global team, including sales and our global supply chain partners. For example, we have daily calls to ensure we are aware of any potential delays or disruptions that could impact our customers. Further, we have positioned additional replacement parts in countries impacted heavily by COVID-19, in anticipation of delays with transportation and customs.

In addition, to ensure Pure can operate as usual should many of our employees need to work at home for an extended time, we have successfully performed global Business Continuity tests in the last several weeks to revalidate that our policies, procedures, and systems are working. Our customer support organization has successfully tested work from home shifts with no loss of effectiveness. We are prepared to serve our customers at full capability, regardless of where the work is taking place. Should global conditions worsen, we are confident we can quickly respond to changing market dynamics, minimizing impacts to our business and disruptions to our customers and partners.

How is Pure impacted by the COVID-19 coronavirus outbreak?

Safety is Pure’s primary concern for all those affected, and we are actively monitoring the situation for any potential risk this may have for Pure employees, customers and supply chain partners globally.

To ensure the safety and health of all, we have in place a global incident response team monitoring the situation and are in constant contact with our supply chain partners.

Further, we’ve implemented employee travel restrictions to and from certain countries, and comprehensive work-from- home policies to minimize the impact of the outbreak.

What is Pure doing to protect its employees and the individuals they interact with, such as customers and partners?

Every day we monitor the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and other global health government sites and take their lead on best practices and standards to protect our employees and all those in affected areas. In the event this outbreak escalates, we are committed to the safety and operations of our customers.

First and foremost, we will focus on the health of our employees, so our customers are confident each and every interaction with Pure is safe and productive. We are also committed to providing the solutions and services our customers need to maintain operations.

How does the Coronavirus outbreak impact Pure’s supply chain?

Pure has in place a multi-continent supply chain strategy to source components and assemble our products. We continue to work closely with our extended supply chain partners to diligently monitor the developing situation.

As events change, we will react accordingly to maintain operations and fulfill our commitments to global customers and partners. As of now, our business has not yet been impacted by the outbreak.

In addition, Pure is a member of the Responsible Business Alliance and we commit to progressively align our operations with the RBA code of cinduct. More information can be found on our CSR efforts here.

Do you currently have, or anticipate having, any issues supporting SLAs?

At this time, 99% of our logistics and field service operations are fully operational. Some delays are anticipated in locations where local governments implement tighter quarantine rules and travel restrictions.

We continue to monitor customer systems via Pure1. Our technical services engineers, along with our logistics and field service partners are prepared and will continue to serve our customers 24x7. Our service centers, logistics, and field service networks are operational, and we will be updating their status daily at the following knowledgebase article.

We will update this article daily, or as critical changes occur. If you would like to receive email notifications whenever an update is made, bookmark our community page.

If the Coronavirus becomes a long-term issue, how does this impact Pure, and your interactions with customers and partners?

At this time, it is impossible to speculate on the future, but the health of our employees and customers will always come first. To best protect ourselves and our customers moving forward, Pure is constantly monitoring the situation, and evaluating options and scenarios daily.

As the situation progresses, we will provide immediate updates to our customers and partners if, and when, we feel our business, or theirs, may be impacted.

If the conditions worsen, Pure is able to quickly respond to changing market dynamics, minimizing impacts to our business and disruptions to our customers. We have the necessary remote technology, which enables our employees to work remotely if required.

Please direct any additional inquiries to cov_response@purestorage.com

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